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Frequently Asked Questions
General
Valley Roots Medical is actively completing enrollment with insurance plans. Participation may vary by plan and effective date. Please contact your insurance company or our office to confirm network participation before your appointment. Transparent self-pay pricing is also available.
Appointments can be requested online through our website or by phone. Because we are a small clinic, online scheduling is the quickest and easiest way to view available appointments.
Visits are currently available by appointment only. This allows us to provide personalized care while minimizing wait times. Same-day appointments may be available; please check online or call the office.
Valley Roots Medical cares for patients one month of age and older. We do not provide routine newborn care during the first 28 days of life.
Photo IDInsurance card (if applicable)Current medication listAny relevant medical records or paperworkNew patients should complete electronic registration forms before their appointment when possible. Otherwise, please arrive 15 minutes early.
Select appointments may be available through telehealth depending on the medical concern, patient location and provider discretion. Patients must be physically located in Colorado at the time of the appointment. Insurance coverage varies by plan, and self-pay telehealth pricing is available. Telehealth is not appropriate for medical emergencies.
We treat many same-day acute concerns, but we are not an emergency room. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Yes. In addition to same-day visits, we welcome patients seeking ongoing primary care and long-term healthcare relationships.
Prescription refill requests should be submitted through the secure patient portal or by contacting our office. Please allow 2–3 business days for routine refill requests. Some medications require an appointment or updated laboratory testing before they can be renewed.
Please provide at least 24 business hours’ notice when cancelling or rescheduling an appointment. Appointments missed or cancelled without adequate notice may result in a $50 fee. No-show fees cannot be billed to insurance.
Yes. Valley Roots Medical offers in-office blood draws and select point-of-care testing. Specimens may be sent to an outside laboratory for processing. Laboratory charges may be billed separately by the laboratory and are not included in the office-visit fee.
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